Our Terms of Service

Terms and Conditions

  1. Customer Obligations, Usage and Our Limitations of Liability

1.1   These terms and conditions (“Conditions”) shall govern the agreement between VOIPTONIC LTD (“us” or “we”) and the individual or organisation applying for the provision of the Goods or Services (“you”).

1.2  You can contact us by email on support@calltonic.co.uk or by telephone on +44 204 520 0950.
1.3   We explain in the headings what each clause covers. These headings are for general guidance only and are not intended to be legally binding. Please seek independent legal advice if you require further clarification.
1.4      Customers including their agents, employees and authorised representatives shall be commonly referred to as the “Customer” or “Subscriber”, whether in singular or plural, and gender neutral, but may also be addressed as “You”, and “Yours”.
1.5      These Conditions take precedence over the Website content and material.

2. Changes to these conditions:

2.1      With prior notice duly communicated via our website, we reserve the right to alter these Conditions at any time hereafter, at our absolute discretion.
2.2      The renewal of an any future Services will be subject to our Conditions applicable as at the date of renewal.

3. Your right to cancel:

3.1      This Agreement, may not commence until We have completed a number of checks including, but not limited to, geographical coverage, credit checks, adequacy of telephone line(s), internet connection(s), and an activation check. If, following our checks, We are satisfied, that we are able to provide the Service, then the Agreement will commence on the Start Date. Nevertheless, our obligations will be subject to clause 5. However, your obligations to us regarding any Goods will start the day you receive those Goods pursuant to clause 6.
3.2      For the purposes of any Regulations:
The supplier shall be VOIPTONIC LTD.
The supplier’s email address for service shall be the correspondence address as set out in clause 1.1
Whilst every effort is made to ensure prices are correct at the point at which the consumer places an order, our prices are updated periodically and cannot be guaranteed for any period of time
3.2.4  Any expression of dissatisfaction, whether or not substantiated, must be sent in writing to the supplier’s correspondence address stated.
3.3      A customer will, subject to any exceptions or exclusions set out in the Regulations, be entitled to cancel this Agreement by serving a written notice of cancellation on us at any time during the following Cancellation Periods:
3.3.1  In the case of Goods, within 7 (seven) working days following the date of receipt of goods.
3.3.2  In the case of Services, within 7 (seven) working days of entering in a contract with us.

4. Services

4.1      We will exercise due care and diligence in execution of our duties under the terms of this Agreement.
4.2      However, we do not guarantee:
 That the Services you have subscribed to will be uninterrupted, secure or error-free; or
That any Data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.
4.3      We do not provide a back-up of your Data, or guarantee the integrity of your Data; however, we will use our reasonable endeavours to provide copies of Data for disaster recovery purposes only.
4.4      We may have to suspend the Services for routine or scheduled repairs, maintenance or improvement without prior notice. If so, we will restore them as quickly as is reasonably practicable.

5. Disclosure of Data

5.1 VOIPTONIC LTD may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of VOIPTONIC LTD

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability


For further information or clarification, please email info@calltonic.co.uk