That's a pretty great question.
There's lots of different modes on a dialler, but lets talk about the most common - the predictive dialler.
The predictive dialler makes calls on your behalf at a speed you've set. It runs on a complex algorithm that allocates calls to your agents as they become available, keeping talk-time high and wait-time low. Sounds great, right?
No pesky answer machines. No
endless ringing. Just human contact.
The second popular option, our preview dialler. For those agents who like to review their lead information before calling, providing you the opportunity to study your case before you begin.
Both modes are packed with tons of features to make your experience smooth and streamline your processes. We believe there's an easy way to accomplish anything.
Choosing your cloud platform is no small decision. After all, it's going to be one of core systems of your business.
CallTonic is proud to announce 24/7/365 support, available for all. From an award winning support team and industry leading consultants with in depth experience within data analysis and lead contact.
We have a clear policy of working together and never against. With an adaptable platform capable of catering for all tastes, prepare to experience connectivity like never before.
When our systems begin to communicate, it opens up grand possibilities and data streams to be interpreted. This data allows us to see a level of depth to our leads that has never previously been visible.
The CallTonic Dialler offers two-way integration with all common CRMs and beyond, transmit lead data and comments in real-time between different departments, systems and teams.
Modern problems require modern solutions.
In a dynamic, revolving world that requires constant adaption, rest assured that CallTonic provides you the capability to work remotely.
Managers can view call centre analytics on the move, providing full access to knowledge wherever they are. Agents can make calls from their home office or on the go.